RETURN POLICY.

last updated 08.22.2024

Return Policy for ATELIER JOIE, LLC. DBA LEISURE & JOIE

LEISURE & JOIE is happy to offer online return support via our return request portal, within 15 days of your order’s confirmed delivery.

All return requests must be reviewed and approved by our team. Please review our return process prior to submitting your review request.

Should you have a qualifying refund, expect the refund issued to the payment method used at the time of purchase, within 3-5 business days.

Unless explicitly waived by one of our team members, refunds are minus original shipping paid. All returns are subject to our $5 restocking fee, adjusted against the partial refund.

RETURNS ARE NOT ACCEPTED DURING THE PEAK HOLIDAY* SEASON.

LEISURE & JOIE does not offer exchanges or store credit at this time.

If we messed up (We’re only human!) and the order you placed does not match the item(s) delivered to you, let us make it right.

Contact our team at orders@leisureandjoie.com within 3 business days of delivery. Include photos of the incorrect merchandise received and your order number in the subject line. You may also use the return request portal to notify our team, making sure you select “Wrong item(s) received” and uploading the photos when prompted.

We will ship the correct item(s) at no additional cost to you.

If you are not fully satisfied with your purchase/experience, contact our team at support@leisureandjoie.com. We are happy to assist you further.